You can have a well-developed business empire, but with the wrong people on the customer service department, you can as well as forget the any kind of income, since; you will end up losing customers instead of gaining any new customers. This means that the people of customer service department needs training. You can either have workshops to improve their skills or just fire them and get new people. You can first try to bring changes in people’s character by implementing changes in their environment and then personality. It is recommended that you hire good qualified individuals who are ready to work rather than individuals who need more training before recruitment.
When you supply the workers with proper dress codes or uniforms, they will exhibit more qualities which are productive for the company. The uniforms bring in a sense of equality. This will make them work like another person in company without seeing any kind of different classes. It should be notes that there are several studies that had shown higher rates of productivity in quarterly charts, when they workers were supplied with hospitality workwear. Moreover, when there are proper dress codes, there will not be unwanted clashes or dramas in office.
Major qualities to check with the workers
Patience – the power to keep yourself sane
Patience is one of the most important characters needed to be present and executed by the employees in the customer service department. It is obvious that the client is either having zero idea about the product or is just trying to irritate someone which is you. You should never lose your coolness with a client. You should maintain the perfect smile and decorum. When you feel you are losing your patience, you should take in deep breath and control that impatient master.
Clear communication skills
You should have clear communication skills which make the customers feel at ease to talk to you. Moreover, when you are unfamiliar with a language or accent the customer is using, you can just transfer the call to someone else rather to piss of the customer with your misunderstanding and your unwanted attempts help which will make the customer angrier.
Attentiveness – an alternative path to success
You should make sure that the employees are attentive towards the customer’s needs and wants. When someone is attentive towards another person, the person will start liking the attentive person. When your staffs are attentive towards the customers, it can be noted that the customers will link the good character with the company and they will speak good about your company. This will bring in more customers and increase more marketing for the company.